Return / Refund Policy

Network Outages:

LocalDigit is committed to delivering high quality service to our customers every day. However, circumstances beyond our control may result in occasional disruptions in service. LocalDigit will not issue refunds or credit for any disruption in service.

Service Plans:

Only New Activation Service plans are eligible for a full refund if returned within thirty (30) days of your activation date and only through the LocalDigit Customer Service Center by dialing 416 548 7878. Service plans returned after 30 days are not eligible for any refund.


All devices and accessories are eligible for return or exchange within thirty (30) days of your activation date. Eligible returns must be accompanied by a Return Authorization (RA) Number from LocalDigit and require a device that fully powers on and includes all original equipment such as cable, charger and original packaging. Promotional items must be included when returning a device in order to receive full credit.

Equipment Condition

Once the product(s) are received at our distribution center they will be inspected to ensure that they meet our return requirements. All refunds will be credited back to the card on file used for your original payment. To ensure that you receive a full refund credit, merchandise must be returned:

  • Within thirty (30) days from your activation date
  • In original, new condition including all of the components within the original box (i.e.: device, battery, charger, inserts, device box etc.)

At our discretion, your return may be declined due to cosmetic or internal damage to the device(s). Additionally missing or damaged parts, manufacturer packaging/literature, etc., may result in a $10 missing/damaged item fee per item if applicable, as agreed upon within the Terms & Conditions at the point of purchase.

Device Return Criteria (not exhaustive):

Original New Condition

Undamaged packaging and all parts intact

100% refund credit
Damaged Packaging/Missing Items

Damaged packaging or missing items (i.e.: wall charger, battery etc.)

$10 damaged/missing fee per item
Damaged Product

Product is damaged

No refund credit
Defective Item

Product is deemed defective

New item will be shipped
at no cost

Lost or Stolen Device:

If your LocalDigit device is lost or stolen, you must notify the LocalDigit Customer Service Center at 416 548 7878 immediately. LocalDigit is not responsible for any lost airtime or web purchases made on a lost or stolen device.

Return Disclaimer:

In the event a LocalDigit device is returned to LocalDigit for replacement or repair under warranty or returned for any other reason, LocalDigit is not liable nor responsible for any unauthorized use and/or loss of voice mail, personal information, passwords, contacts, music, ringtones, pictures, videos, applications or other content on the LocalDigit device. You are solely responsible for removing any and all content, including, but not limited to: pictures, phone numbers, emails, text messages, and or other information contained on your device prior to returning it to LocalDigit. LocalDigit and or its affiliates, licensors, directors, officers, employees and assigns shall not be responsible for any content left on any devices when returned to LocalDigit.

Disputed Charges:

If you believe there has been an error in a charge to your account, you must promptly notify us of the disputed amount. All disputed billing amounts should be directed to LocalDigit’s Customer Service Center at 416 548 7878 or by dialing 123 on your LocalDigit device. Failure to promptly notify us of any disputed amount shall result in a waiver of your rights to dispute the charge(s) including a waiver of your ability to dispute the charge(s) in any arbitration of court proceeding. If we determine that the charge(s) are incorrect and that you raised your dispute in a timely manner, we will credit, refund, or otherwise compensate you. If we credit, refund, or otherwise compensate you, you agree that the dispute is fully and finally settled and not subject to any further proceeding or compensation and to sign any and all documentation requested in connection thereto.

As of May 01, 2012